Our Terms of Business
This web page provides details of our code of ethics and terms by which we conduct our business.
Our role, under the business name of Ride Drive Limited, will be to provide a high-quality service at all times, to deliver advanced driver and advanced motorcycle rider training, driver and motorcycle rider assessements and to deal with all enquiries efficiently, yet speedily, and to make suitable recommendations as to the most relevent and appropriate service that is most likely to satisfy the needs of the customer.
Ride Drive Limited will make every effort to accurately assess the needs of the customer, will suggest, arrange and provide the service that is appropriate to those needs, and if unable to provide such a service, will suggest an appropriate alterntive service, ensuring the suggested alternative service is relevent in content to the enquiry being made.
Negotiations by Ride Drive Limited with a customer organisation or individual, for the purpose of quoting prices for the delivery of a service or product, will at all times remain totally transparent, honest and true. Ride Drive will at all times promote the most cost effective, as well as the most appropriate, service or product according to the needs of the customer.
1: Intellectual Property
1:1 - All copyright or other intellectual property rights in relation to any material produced and/or displayed by Ride Drive Limited will be classed as solely being the property of Ride Drive Limited, and any reproduction, in whole or in part, of any material so belonging to Ride Drive Limited, is prohibited, unless actual written permission is before hand obtained.
1:2 - All material distributed as instruments of learning during any Ride Drive training programme, whilst copies of that material may be taken into the possession of individual trainees to whom it has been legitimately issued, the copyright of that material will always remain the property of Ride Drive Limited and therefore the rules outlined at paragraph 1.1 above will apply.
1:3 - Any unauthorised reproduction, in whole or in part, of any material owned or under the direction or control of Ride Drive Limited, whether that material be of written word, pictorial illustration or other illustrated matter (virtual or otherwise), shall be regarded as a breach of copyright.
1:4 - Any unauthorised distribution, and/or sale, in whole or in part of any material owned or under the direction or control of Ride Drive Limited, whether that material be of written word, pictorial illustration or other printed matter (virtual or otherwise), shall be regarded as a breach of copyright.
1:5 - Ride Drive Limited will reserve the right to protect the distribution of copyright material by insisting that the customer, website visitor, or any other person connected with Ride Drive Limited by either business relationship or other contact, whether current or past, shall not remove, copy, alter or otherwise represent any copyright material being the intellectual property of Ride Drive Limited, without written authority being obtained in advance.
1:6 - The trademarks, or any other drawing, graphic, diagram or other image identifying any written material, graphic material or other readable material as being that of Ride Drive Limited, displayed on this website, and whether those items are registered or unregistered trademarks, are and shall remain the property of their respective owners.
1:7 - Nothing contained on this website shall be construed as granting any licence or right to use any trademark displayed on this website without the written permission of the relevant trademark owner.
1:8 - Any misuse or infringement of any trademark displayed on this website is strictly prohibited and any misuse may result in legal action being taken by those so misusing such a trademark.
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2: Payment Terms
2:1 - It shall be understood that any organisation or other customer, whether acting as an individual person or as a group of persons, and where that customer is the beneficiary of any service or product, the provision of the service or product will only be so provided in exchange for the payment of fees by the beneficiary of that product or service, which also applies to any person or persons ordering or requesting any Ride Drive product or service to be, or which is to be, delivered to a third party beneficiary of that product or service.
2:2 - Unless otherwise agreed in writing with the customer, and where any contract, written or otherwise agreed, between the Ride Drive customer and the Ride Drive organisation, where that contract involves no more than 2 persons who stand to benefit directly from any Ride Drive product or service, and where the delivery date of such a product or service has been agreed, any invoice apertaining to the payment of fees relating to the delivery of such a service or product, will be submitted to the customer prior to the agreed delivery date.
2:3 - With reference to sub-section 2:2 above, the exception to that sub-section will be the occasion where a written agreement has been secured between Ride Drive Limited and any benficiary of any contracted Ride Drive service or product, set to the contrary, or where the delivery of such a Ride Drive product or service is arranged at such short notice so as to make the delivery of such an invoice, prior to delivery, impossible.
2:4 - Where any contract, as referred to within this section, involves the delivery of a product or service to two or more persons, Ride Drive will submit invoices in respect of a ny product or service delivered to the customer organisation at intervals that will be agreed prior to the commencement of any such a contract.
2:5 - Invoices, as descibed in subsections 2:2 and 2:3 above, will require settlement in full within 30-days of the completion of the delivery of the agree Ride Drive product of service and payment will be made in UK Pounds Stirling.
2:6 - Where any payment of any invoice that is issued by Ride Drive Limited in respect of any delivered product or service is not paid in full prior to the due date, providing that demand for payment has been made in a lawful manner, Ride Drive Limited will on all occasions follow a robust course of action to recover all funds and any additional expese incurred and realting to the recovery of those funds.
2:7 - Ride Drive Limited have a team of advanced driving specialists who each operate from their own domestic geographical area and who manage their individual diaries and who will manage their allocated responsibilities within their individual geographical area..
2:8 - For the purposes of sub-section 2:7 above, the term, Allocated Responsibilities, is used to descibe the delivery of any Ride Drive product or service to a named Ride Drive customer or customers to whom that Ride Drive Advanced Driving Specialist has been detailed to serve, and to do so within their own domestic region.
2:9 - Where it is necessary for any member of the Ride Drive team of Advanced Driving Specilaists to travel to a location to meet with their allocated Ride Drive customer, and that location falls out of the domestic region of that allocated Advanced Driving Specilaists, and where any additional costs are incurred in so travelling to that meeting point, the true amount relating to so travelling to that location and return, will be passed on to the Ride Drive customer, or the organisation which the beneficiary of the supplied product or service represents.
2:10 - For the purposes of sub-section 2:8 and 2:9, the term, Out of Area, is used to describe any meeting point that falls at a location that is in excess of 20-miles, when driven by the shortest road route, from the home address of the relevant Ride Drive Advanced Driving Speciialist.
2:11 - Where it is deemed necessary to pass on travelling costs, as described within this section, to the customer, the customer will be notified of the requirement of them to be so charged and the amount will be discussed and agreed prior to the commencment of any contractural arrangement between Ride Drive Limited, the beneficiary of the supply of any Ride Drive product or service, or any party who is financially supporting the supply of any Ride Drive product or service to a third party, and the supply of the requested product or service will only proceed following the completion of such an agreement.
2:12 - Any agreement made that is relating to the payment of additional expenses costs, as described within sub-section 2:11 above shall be recorded in writing, and such a description in writing of the costs involved, will be supplied to the person or persons liable for the payment of such additional expenses and prior to the commencment of the supply of the agreed Ride Drive product or service.
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3: Cancellation Policy
3:1 - Any person who has booked any Ride Drive driving or motorcycle rider training session, and where that person cancels or postpones the arranged session within 48-hours of the session start time and date, or fails to appear at the appointed start time and place of any such session without the required degree of warning, as given within this paragraph, that person will either lose any funds already paid in respect of that session, or any rights offered through a gift voucher entitlement, or be liable for the sum payable for the delivery of such a driver or rider training service, regardless as to the reason for any such cancellation or non-attendance taking place.
3:2 - Where payment to a third party service provider is required by the management, proprietor, agent or owner of any facility that is provided by that third party, and where such a third party is due to supply a product or service specifically for the task of serving the relevant Ride Drive customer so as to complete any arranged driving or motorcycle rider training session, where that pre-arranged driving or motorcycle rider training session is cancelled for whatever reason and at whatever point in time, Ride Drive Limited will seek to recover that cost from the customer in every case, regardless of when the requirement to cancel made by the Ride Drive customer is received. This penalty will also apply where said owner, proprietor, manager or agent of the third party facilities will require fees to be paid in respect of that cancellation by the Ride Drive customer, even when cancellation is made outside the penalty time set by Ride Drive Limited.
3:3 - Exemption to above will be circumstances of severe weather conditions, which make the completion of the pre-arranged driving or motorcycle rider training session impossible, or where the third party facility intended for use as part of that pre-arranged driving or motorcycle rider training session is suddenly rendered unavailable.
3:4 - For the purposes of sub-section 3:3 above, the term Severe Weather Conditions is defined as snow, ice, dense fog, gale-force winds, torrential and persistent rainfall (excluding intermittent storm showers and other normal British rainfall) producing flash flooding or other flooding of roads thus involving a level of risk that is unacceptable as making driving or motorcycle riding dangerous.
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4: Terms & Conditions
4:1 - For the purposes of this section, the term 'Motor Vehicle' shall be taken to mean any mechanically propelled vehicle that is constructed or adapted for the carriage of passengers and/or goods, intended for use on a public road within the United Kingdom, and which is fitted with two or more wheels.
4:2 - For the purposes of this section, the term 'Driver' or 'Driving' will also be taken to mean the rider of a motorcycle, who has control over that machine when in motion, as well as the driver of any motor car, motor lorry, or any other mechanically propelled vehicle intended for use on a public road within the United Kingdom.
4:3 - Any person or persons undertaking a Ride Drive advanced driving programme, must at the time of undertaking that session, be issued with, and be in possession of, a full and valid driving licence that entitles them to drive the relevant motor vehicle on any public road, or other highway, within the United Kingdom, be properly insured as per the requirements of the Road Traffic Act in respect of third party risks, and be able to produce for inspection upon demand the relevant and valid driving licence, certificate of insurance, and where applicable, the vehicle test certificate relating to the vehicle in use, and to do so prior to, and at any time during, the process of taking part in that advanced driving programme.
4:4 - Any person or persons undertaking any Ride Drive advanced driving programme will understand that by virtue of having passed a D.O.T. driving test they are a fully qualified and competent driver and that the Ride Drive advanced driving programme in which they take part is not a period of driving instruction, and as such they are under no moral, legal or any other obligation to follow any advice, suggestion or other encouragement to perform any manoeuvre, driving act or to follow any direction given by any representative of Ride Drive Limited, whether that Ride Drive representative be present in the vehicle or not.
4:5 - Any person or persons undertaking a Ride Drive advanced driving programme, unless that person or persons are instructed otherwise, will be responsible at their own expense for the supply of a suitable and appropriate motor vehicle in which to perform that driving programme, and be responsible for any costs relating to the running of that vehicle.
4:6 - Any person or persons undertaking a Ride Drive advanced driving programme, and where such an activity requires that person or persons to supply, or to arrange the supply, of any motor vehicle intended for use for the purpose of that activity, any such vehicle that is so used, or is intended to be so used for the purpose of the activity, that motor vehicle must be in such a condition so as to be road legal and suitable for the activity for which it is intended to be so used.
4:7 - Any person or persons taking part in a Ride Drive advanced driving programme, will at all times during that session, observe all legal speed limits, make safe unobtrusive progress, abide by the rules of the road and not indulge in any anti-social driver behaviour.
4:8 - Any person or persons undertaking a Ride Drive advanced driving programme, whilst participating in that session, will be totally and wholly responsible for their own actions, and if that participant commits any Road Traffic offence, or any other breach of law, that person will be held solely liable and responsible for the offence and any fine or other punishment administered as a result of the commission of the offence.
4:9 - If any person or persons undertaking a Ride Drive advanced driving programme is found, either wilfully or through any act of neglect, to be breaking or to have broken any of the rules as set out by the Ride Drive terms and conditions, that person will be excluded from that driving programme without reimbursement of fees and will understand that the decision of Ride Drive Limited, its assessors, servants or agents, will be final.
4:10 - Ride Drive Limited, including its assessors, servants and agents, shall not be held liable for any loss, damage, injury, or any consequential loss, damage or injury, or any indirect loss, damage or injury sustained either during, or as a consequence of the undertaking of a Ride Drive advanced driving programme, unless any such loss, damage or injury is due to negligence or other failure of Ride Drive Limited, its assessors, servants or agents, to perform or execute any of its obligations under general law.
4:11 - Ride Drive Limited, including its assessors, servants and agents, will not be liable in any case for any loss, damage or injury caused to any person or property sustained during, or as a consequence of, any Ride Drive advanced driving programme, if that participating person has withheld from Ride Drive Limited, its assessors, servants or agents, any information, whether knowingly or otherwise, whereby if said information had been known to Ride Drive Limited, to its assessors, servants or agents, that knowledge would have affected any decision to allow that Ride Drive advanced driving programme to be undertaken by that person.
4:12 - Any person or persons making application for and/or taking part in any Ride Drive advanced driving programme must not take or consume any medication, drug or other substance that would impair, or that is likely to impair, their ability to drive a motor vehicle on a public road and must not be suffering from any medical condition that would cause, or be likely to cause, any similar impairment or inability to function fully as a driver, in either a mental or physical capacity, and if so impaired must make declaration of that impairment prior to the commencement of any Ride Drive driving session.
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5: Gift Vouchers
5:1 - Writing for the purposes of this section, the term ‘Ride Drive Gift Voucher’ shall be taken to mean any tangible item purporting to be a Ride Drive gift voucher, and which has printed upon it information to the fact the item is representing a Ride Drive gift voucher, and which is supplied by the office of Ride Drive Limited.
5:2 - The Ride Drive office will issue two types of gift voucher, these being,
- a complete gift voucher.
- a contribution amount gift voucher.
5:3 - The terms ‘Voucher Holder’ and ‘Voucher Beneficiary,’ for the purposes of this section, shall be taken to refer to the person to whom the purchaser has given the Ride Drive gift voucher as a gift and who is therefore regarded as the authorised voucher recipient, or where such a Ride Drive gift voucher has been won by any person at a function, competition or other event to which Ride Drive Limited has donated a Ride Drive gift voucher as a prize or other gift, or where any person has received any Ride Drive gift voucher legitimately by means relating to any function, competition or any other event as supported and approved by Ride Drive Limited, and to which Ride Drive limited has donated a gift voucher in support of the cause of that function, competition or other event
5:4 - The term ‘Voucher Purchaser’ or ‘Customer,’ for the purposes of this section, shall be taken to refer to the person or person who have placed an order with the Ride Drive office for any Ride Drive gift voucher to be supplied and will be the person or persons to who will be liable for the settlement of any invoice relating to the supply of the Ride Drive gift voucher, and therefore the full amount due for the supply of any Ride Drive gift voucher issued.
5:5 - Any person or persons may order a Ride Drive gift voucher by telephone, email or by completing the Ride Drive website in-line booking form.
5:6 - When receiving an order for a Ride Drive gift voucher, by any of the means as given in sub-section 5:5 above, the following information will be required.
- The first name of purchaser
- The family name (surname) of the purchaser
- Address of purchaser
- Details of one means of contact with the purchaser
- Details of the Ride Drive service or product the voucher is required to represent, as catalogued upon the Ride Drive website, or the monitory amount the voucher is to represent
- The first name of the intended beneficiary
- The family name (surname) of the intended beneficiary
- Details of the post code area of the beneficiary
- The make of the vehicle as driven/ridden by the voucher beneficiary
- The model of the vehicle as driven/ridden by the voucher beneficiary
5:7 - Upon receipt of a request made by a customer to supply a Ride Drive gift voucher, Ride Drive Limited shall despatch to that customer the Ride Drive gift voucher as specified and within 48-hours, unless any of the required information as given within subsection 5:8 above has not been supplied correctly and as specified by sub-section 5:8.
5:8 - At the time of despatch to the purchaser of a Ride Drive gift voucher, the invoice relating to payment due for the service or product that voucher represents will be enclosed with the voucher, and payment against such an invoice will be required to be made in full within 7-days of postmark.
5:9 - A Ride Drive Complete Gift voucher will be published to directly represent the name and product code of the Ride Drive service or product, the details of which shall be printed upon the front page of the voucher, as well as detailed within the descriptive text printed inside the voucher card.
5:10 - Being a gift voucher as described in sub-section 5:9 above, where such a Complete Gift Voucher is sold to a person or persons, and that voucher is later tendered in exchange for the service or product it represents, either that service or product will be supplied in accordance with the details upon the voucher, or the Complete Gift Voucher may be traded against any higher grade Ride Drive service or product upon the understanding that any price difference will be made up with a financial payment to be tendered by the beneficiary of the said gift voucher and to the amount relating to the ordered Ride Drive service or product, and that person will be invoiced accordingly.
5:11 - A Ride Drive Contribution Gift Voucher will take the form of any token or other voucher issued by the Ride Drive office displaying a value of a monitory amount equal to a recognisable UK currency denomination and intended that such a voucher be exchanged with Ride Drive Limited as part-payment or full payment for any listed Ride Drive service or product and to the retail value as stated on the gift voucher.
5:12 - Any Ride Drive Contribution Gift Voucher issued by the Ride Drive office will represent a monitory value equal to an amount that is inclusive of VAT, and that full amount will be regarded as a deposit of that full amount against any subsequently ordered Ride Drive product or service.
5:13 - Where payment is due, the means by which payment can be made for all Ride Drive gift vouchers shall be,
- Bank or building society cheque
- Bankers draft
- Postal order
And payment shall be required to be made in full.
5:14 - VAT is charged at a rate of 17.5%
5.15 - Should it be, at any time a request is made by a beneficiary of an issued Ride Drive Complete Gift Voucher, the beneficiary gives notice to claim the service or product represented by the issued Ride Drive Complete Gift Voucher, where circumstances prevail at that time, which make the delivery of that service the service impractical, or where that service or product is unavailable temporarily or otherwise, Ride Drive Limited will offer the authorised holder of the voucher,
- a full refund to the amount paid by the purchaser of that voucher.
- a suitable alternative service or product as agreed by the holder of the voucher.
5:16 - Ride Drive gift vouchers will only be issued by the Ride Drive office.
5:17 - All Ride Drive Gift Vouchers will have an expiry date that will be set to 12-months from the end of the calendar month during which that voucher is issued and have the expiry date clearly marked upon the voucher.
5:18 - According to these terms and conditions, it shall be the sole responsibility of the voucher holder to ensure that the Ride Drive gift voucher in their possession is claimed prior to the expiry date of that voucher, and where it is realised the voucher cannot be so claimed within the life-span of that voucher, it shall be the responsibility of the voucher holder to establish contact with the Ride Drive office prior to that expiry date and to give notice of the potential failure to redeem the voucher.
5:19 - Where such notice of potential inability to claim any issued Ride Drive gift voucher within the life-span of that voucher, as described in sub-section 2:18 above, is made by the voucher holder, or the voucher holder’s representative, and is received by the Ride Drive office, the life of that voucher will be extended by period of up to 3-calendar months on each occasion.
5:20 - Ride Drive Limited will record an issued Ride Drive gift voucher as having been claimed at the time the voucher holder establishes contact with the Ride Drive office and states their desire to so claim the service or product as represented by the gift voucher, or places an order in respect of a Ride Drive service or product, for which a contribution amount voucher is to be used in part payment thereof.
5:21 - Should there be circumstances, and at any time during the commercial life of a previously issued Ride Drive gift voucher, where the purchaser of that voucher requests the withdrawal of the service or product that voucher represents, Ride Drive Limited will refund only to the original purchaser of the gift voucher an amount equal to the original purchase price, but with the deduction of twenty-five British pounds that is to be classed as an administration and handling fee.
5:22 - Where such a refund is to be given, as described in sub-section 5:21 above, payment of the refund amount shall be despatched to the legitimate recipient of such payment within 7-working days of the date of request for such a refund being made.
5:23 - Ride Drive Limited reserve the right to refuse to supply a gift voucher to any persons or person, or where a gift voucher is so supplied, Ride Drive Limited reserve the right to revoke the validity of the voucher at any time.
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6: Complaints Procedure
Ride Drive Limited will at all times strive to deliver deliver to the highest possible standard and to give complete customer satisfaction. However, in the unlikely event that we fail to please, the following complaints procedure will be followed.
Ride Drive is a company that has build a solid name through the delivery of a consistently high quality service, and as such the company, and all who work under the Ride Drive name, strive to maintain that reputation on a daily basis.
Where any commercial organisation is operating under the belief that it is possible to give 100% complete satisfaction 100% of the time is living in a world of fantasy. We, at Ride Drive, are proud to be realistic enough to recognise there will be occasions from where a complaint will emerge, and in so realising this fact, allows us to maintain an honest approach to dealing with customer complaints.
In terms of dealing with complaints, Ride Drive limited have put the following complaints procedure in place.
6:1 – A compliant will be classed as any situation where a customer feels the service or treatment they have received has not met with their expectations, and as such, has left that customer feeling dissatisfied.
6:2 – Ride Drive limited will undertake a pledge that all material displayed upon the company website, and any other advertising medium, will be totally accurate in description and content and to such a level of accuracy so as to prevent any misunderstanding or be otherwise misleading in any way.
6:3 – All Ride Drive personnel, whether being directly employed by Ride Drive limited, or contracted to operate under the Ride Drive name, will at all times conduct themselves in an appropriate manner, and when in contact with any person or persons not being so connected with Ride Drive limited, whether communicating in their presence, by telecommunications, by electronic means or in writing, will treat that person or persons with utmost respect, with courtesy and in a totally professional manner.
6:4 – From the first point of contact to completion in the delivery of any service so commissioned by any person who has involvement with Ride Drive limited as a paying customer, which shall include those persons who are receiving the benefit of any Ride Drive service through a gift voucher or other non-paying means, that customer shall at all times be provided with a standard of delivery at a level that is at the highest possible standard.
6:5 – Should any person availing them selves of any service offered or provided by Ride Drive limited not be completely satisfied with the level of treatment or service received, they are to notify the Ride Drive office within 7 calendar days and will be expected to do so in writing.
6:6 – Any person registering a complaint with the Ride Drive office will be entitled to a response in the form of acknowledgement within 48–hours.
6:7 – All complaints made to the Ride Drive office will be dealt with promptly and will be fully investigated and that investigation shall be completed within 14–days.
6:8 – Any person who has registered a compliant with the Ride Drive office, and where such a complaint is found to be justified, that person will be contacted and notified of that verdict by a member of the Ride Drive management and a successful outcome, that shall meet with the satisfaction and approval of that complainant, will be negotiated.
6:9 – Any person believing they have just cause to make a compliant concerning any service provided by Ride Drive limited, or concerning the conduct of any person operating under the name of Ride Drive limited, shall understand that all possible steps shall be taken to rectify the situation seen to be the cause for the compliant and will make every effort to bring about an amicable resolution.
6:10 – Third party complaints will not be accepted.
6:11 – Your statutory rights are not affected by any element of this section.
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